how it works
1. check eligibility
2. package & ship
return requirements
unworn items in original condition
Products are handled with ❤️ and care to get to you. We just ask for the same from you on return.
non-sale items
All sale items are final and can not be returned or exchanged. ❌
within 30 days of purchase
To keep stock up-to-date, we only accept recent orders for return. Check the 🗓 on your order confirmation.
include order summary
With all the 📥 and 📤 at the warehouse, we need to be able to identify which order a return belongs to. Without it, we can not process the return.
original packaing
Show the next owner some love and keep all the original 🏷, labels, and packaging intact, so they have all the info they need too.
return & exchange questions
what items can be returned?
Non-sale items.
Items within 30 days of purchase.
Unworn items returned in their original condition.
what items cannot be returned?
Sale items.
Worn items.
Items returned in damaged condition.
how is return shipping handled?
You are responsible for shipping any items for return. This includes the cost of shipping. We recommend getting insurance and tracking to protect your returns from being lost.
where should returns be shipped?
aerial elevata
301 / 102 wells street
southbank, victoria 3006
australia
when are refunds processed?
After items are received and checked. Typically within a week of reception.
who do I contact for return statuses?
Typically, we will contact you, but if you are not contacted 3-5 weeks after mailing items for return, contact info@aerialelevata.com for assistance.